Privacy Policy & Terms and Conditions

Scope

This Privacy Policy describes how Odisea Digital S.L. ("Odisea Digital", "we", "us", or "our"), operating under the trade name SweetMobile, collects, uses, stores, shares, and protects information when you visit our website at sweetmobile.app, contact us, or use our mobile applications published on the Apple App Store and Google Play Store.

Odisea Digital S.L. is the data controller for personal information processed under this policy, unless otherwise stated for a specific app or service.

By using our website or apps, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use our services.

Our apps are intended for users aged 18 and older. You must be at least 18 years old to use our mobile applications.

Important notice — we do not develop medical applications

SweetMobile does not develop medical, clinical, diagnostic, or healthcare applications. Our apps are not intended to diagnose, treat, cure, or prevent any disease or medical condition, and they are not substitutes for professional medical advice, diagnosis, or treatment.

Nothing in our apps or on our website constitutes medical or health advice. If you have questions about a medical condition, always seek the advice of a qualified healthcare provider.

Information we collect

Depending on how you interact with us, we may collect the following categories of information:

Information you provide directly

• Contact details (such as your name and email address) when you submit our contact form
• Support communications, including bug reports, billing enquiries, and other messages you send us
• Account or profile information you choose to provide within our apps, where applicable
• Subscription and purchase-related information processed through platform billing systems

Information collected automatically

We and our third-party service providers collect certain information automatically when you use our website or apps. This may include:

• Device information (device model, operating system version, unique device identifiers, language settings)
• App and usage activity (features used, session duration, screens viewed, taps and interactions, crash logs, performance data)
• Network and log data (IP address, app version, timestamps, referral data, general location derived from IP)
• Analytics and diagnostic events used to understand how our products are used and to improve stability
• Purchase and subscription status, entitlements, and transaction metadata related to in-app purchases

We track user activity within our applications for analytics, product improvement, fraud prevention, customer support, and performance monitoring. This tracking may occur across sessions and may be linked to a persistent identifier, account, or device where technically feasible.

How we use your information

We use the information we collect for purposes including:

• Operating, maintaining, and improving our website and apps
• Responding to support requests, bug reports, billing issues, and other enquiries
• Analyzing usage patterns and user activity to understand product performance and user needs
• Monitoring crashes, errors, and technical issues
• Processing subscriptions, verifying entitlements, and managing in-app purchases
• Detecting, investigating, and preventing fraud, abuse, or security incidents
• Complying with legal obligations and enforcing our terms
• Communicating with you about updates, security notices, or changes to our services where permitted

We do not sell your personal information.

Contact form submissions

When you use the contact form on our website, you may provide your name, email address, a topic selection (such as Bug, Billing, or Other), and a free-text message. You may also be required to confirm acceptance of these terms before submitting.

Contact form submissions are transmitted to us via a third-party form delivery service and delivered to our support email address. We use this information solely to review, respond to, and manage your enquiry.

You are responsible for the information you choose to submit. Do not include sensitive personal data, passwords, payment card numbers, government identification numbers, health information, or confidential information belonging to third parties unless you are legally authorized to share it and understand the risks of doing so.

SweetMobile is not responsible for the accuracy, legality, or content of information you voluntarily submit through the contact form. If you submit information about another person, you represent that you have the right and authority to do so.

Third-party services and platform policies

Our website and apps rely on third-party platforms and service providers. These providers may collect, process, and store information according to their own privacy policies. We encourage you to review them:

• Apple — App Store distribution, in-app purchases, and platform services: Apple Privacy Policy
• Google — Google Play distribution, Google services, and related platform data: Google Privacy Policy
• Firebase (Google) — analytics, crash reporting, cloud infrastructure, authentication, and related backend services: Firebase Privacy and Security Information
• RevenueCat — subscription management, purchase validation, and entitlement tracking: RevenueCat Privacy Policy
• Formsubmit — contact form delivery and email routing for website enquiries: Formsubmit Privacy Policy

Data collected through Firebase may include app usage events, device identifiers, crash data, and technical logs. RevenueCat may process purchase history, subscription status, app user identifiers, and transaction receipts to manage subscriptions across devices and platforms.

We are not responsible for the privacy practices of Apple, Google, Firebase, RevenueCat, or other third parties, except as required by applicable law.

Legal bases for processing (EEA, UK, and similar jurisdictions)

We process personal data in accordance with the General Data Protection Regulation (GDPR) and the Spanish Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD).

Where applicable law requires a legal basis, we process personal information on grounds including:

• Contract — to provide our apps and services you request
• Legitimate interests — to improve our products, ensure security, and understand usage
• Consent — where you have given consent, such as for certain optional features or communications
• Legal obligation — to comply with applicable laws and regulatory requirements

How we share information

We may share information in the following circumstances:

• With service providers that help us operate our business (hosting, analytics, crash reporting, subscription management, email delivery, customer support tools)
• With Apple and Google as part of app distribution, billing, and platform operations
• With Firebase and RevenueCat as described above
• When required by law, regulation, legal process, or governmental request
• To protect the rights, safety, and security of SweetMobile, our users, or others
• In connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate safeguards

We do not share personal information with third parties for their own independent marketing without your consent where required by law.

International data transfers

Odisea Digital S.L. is based in Spain. Your information may be processed in Spain, the European Economic Area, and other countries where we or our service providers operate, including the United States. These countries may have data protection laws that differ from those in your jurisdiction.

Where required, we implement appropriate safeguards for international transfers, such as standard contractual clauses or equivalent mechanisms.

Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Retention periods may vary depending on the type of data, the nature of our relationship with you, and legal or operational requirements.

Analytics, usage, and diagnostic data may be retained in aggregated or de-identified form for longer periods for product improvement and reporting.

Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Age requirement

SweetMobile apps are intended exclusively for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you are under 18, you must not download, access, or use our apps.

If you believe someone under 18 has provided us with personal information or is using our apps, please contact us at help@sweetmobile.app and we will take appropriate steps to delete the information and restrict access.

Your privacy rights

Depending on your location, you may have rights including:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information, subject to legal exceptions
• Restriction or objection to certain processing activities
• Data portability, where applicable
• Withdrawal of consent where processing is based on consent
• Opting out of certain analytics or tracking where required by law

California residents may have additional rights under the CCPA/CPRA, including the right to know, delete, and correct personal information, and the right to opt out of certain sharing. We do not sell personal information.

To exercise your rights, contact us at help@sweetmobile.app. We may need to verify your identity before responding. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) or your local data protection authority.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes may also be communicated through our website, apps, or other appropriate channels. Your continued use of our services after changes become effective constitutes acceptance of the updated policy, except where otherwise required by law.

Agreement to terms

These Terms and Conditions ("Terms") govern your access to and use of the SweetMobile website, mobile applications, and related services (collectively, the "Services") provided by Odisea Digital S.L. (CIF B16480238), trading as SweetMobile. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

Our mobile applications are for users aged 18 and older only.

Eligibility

You must be at least 18 years old to use our mobile applications. By using our apps, you represent and warrant that you are 18 years of age or older.

You must also be legally capable of entering into a binding agreement to use our Services. If you use our apps on behalf of an organization, you represent that you are at least 18 years old and have authority to bind that organization to these Terms.

Contact form and user-submitted information

If you contact us through our website contact form, you may provide personal details such as your name, email address, selected topic, and message content. By submitting the form, you acknowledge and agree that:

• You are solely responsible for the information, statements, and materials you submit
• You will not submit unlawful, abusive, defamatory, misleading, infringing, or harmful content
• You will not submit sensitive, confidential, or third-party information unless you are authorized to do so
• The information you provide is accurate to the best of your knowledge
• You have read and accepted our Privacy Policy and these Terms, including our age requirement where applicable

SweetMobile is not responsible for the content, accuracy, legality, or consequences of information you voluntarily send us through the contact form or other communications. We may review, retain, and use submissions for customer support, record-keeping, security, fraud prevention, and legal compliance.

Submitting a contact form does not create a support obligation, business relationship, or guarantee of response within any particular timeframe, although we aim to reply to legitimate enquiries when practicable.

License and acceptable use

Subject to these Terms, SweetMobile grants you a limited, non-exclusive, non-transferable, revocable license to access and use our apps and website for personal, non-commercial purposes, unless otherwise stated in a specific app or offering.

You agree not to:

• Use the Services unlawfully or for any fraudulent purpose
• Reverse engineer, decompile, or attempt to extract source code except as permitted by law
• Interfere with or disrupt the integrity or performance of the Services
• Circumvent subscription, licensing, or payment mechanisms
• Use the Services to develop or distribute medical, clinical, or diagnostic software on our behalf
• Misrepresent your identity or affiliation with SweetMobile
• Submit false, misleading, or unauthorized information through our contact form or support channels

No medical or professional advice

SweetMobile does not develop medical applications. Our apps and website are provided for general consumer and productivity purposes only. The Services do not provide medical, health, legal, financial, or other professional advice.

You use the Services at your own risk. Do not rely on our apps for medical decisions or emergency situations. Always consult a qualified professional for matters requiring expert judgment.

Subscriptions, purchases, and billing

Some apps may offer paid features, subscriptions, or in-app purchases. Purchases made through the Apple App Store or Google Play Store are processed by Apple or Google and are subject to their respective terms and refund policies.

We use RevenueCat and platform billing systems to manage subscriptions and entitlements. Pricing, renewal terms, free trials, and cancellation rules are disclosed at the point of purchase and in the applicable app store listing. You are responsible for managing your subscription through your Apple or Google account settings.

Intellectual property

The Services, including all software, designs, text, graphics, logos, trademarks, and other content, are owned by Odisea Digital S.L. or its licensors and are protected by intellectual property laws. Except for the limited license granted above, no rights are transferred to you.

Third-party services

Our Services may integrate with or depend on third-party platforms and providers, including Apple, Google, Firebase, and RevenueCat. Your use of those services may be subject to separate terms and privacy policies. SweetMobile is not responsible for third-party services outside our reasonable control.

Disclaimer of warranties

To the fullest extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components, or that defects will be corrected.

Limitation of liability

To the fullest extent permitted by law, Odisea Digital S.L. and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, data, goodwill, or business opportunities, arising out of or related to your use of the Services, even if we have been advised of the possibility of such damages.

To the extent permitted by law, our total liability for any claim arising out of or relating to the Services shall not exceed the greater of (a) the amount you paid to Odisea Digital S.L. for the applicable app or subscription in the twelve months preceding the claim, or (b) fifty euros (EUR €50).

Indemnification

You agree to indemnify and hold harmless Odisea Digital S.L. from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your misuse of the Services or violation of these Terms.

Termination

We may suspend or terminate your access to the Services at any time if we reasonably believe you have violated these Terms or if necessary to protect the Services, our users, or third parties. You may stop using the Services at any time.

Governing law and jurisdiction

These Terms are governed by the laws of Spain, without regard to conflict of law principles, except where mandatory consumer protection laws in your jurisdiction provide otherwise.

For any dispute arising out of or relating to these Terms or the Services, the parties submit to the exclusive jurisdiction of the courts of Valencia, Spain, unless applicable consumer protection law grants you the right to bring proceedings in your country of residence.

Changes to these Terms

We may modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms, except where prohibited by law.

Contact

For questions about this Privacy Policy or these Terms, contact Odisea Digital S.L. at help@sweetmobile.app.